Better to Serve You
Information about how to place an order
Ordering Overview
RETAIL ORDERS
Paying by Credit / Debit Card...
Please visit our online store to pay by card.
Paying by Check, Cash, or Money Order...
Please contact us with your order or your request for more information. Please include phone number(s) and/or email address you can be reached at. Our hours are Monday through Friday 9:00 a.m. - 5:00 p.m. Central Standard Time.
Terms and Conditions of Sale
All orders require prepayment.
If paying by check ... Please allow extra time when paying by personal check. We wait three (6) days after receipt of a personal check before shipping product to allow for processing time. We will only accept checks for the exact amount due. All others will be destroyed and assumed to be fraudulent.
Sales tax will be added to all Missouri transactions. We do not accept responsibility for incorrect or incomplete orders. Custom orders require a non-refundable 50% deposit before work begins.
Shipping
Delivery dates are an estimate and are not guaranteed. Items shipped are pre-paid and freight will be included on your invoice. We can ship any item either by UPS, FedEX, DHL, or by common carrier (truck). Customer is responsible for inspecting goods upon delivery for damage or shortage. Orders to outside of the USA: Any taxes/duties/fees from cross-border trades are the responsibility of the buyer unless it has been agreed upon otherwise.
Returns
Returns will not be accepted without prior authorization from Hilton Handcraft of the Ozarks. Returns for reasons other than defective merchandise but be shipped prepaid and in original packaging in re-saleable condition and arrive at Hilton Handcraft of the Ozarks within 30 days of purchase. A restocking fee of 15% will be assessed. Contact Hilton Handcraft of the Ozarks to notify us of the damage so that we can arrange for the carrier to inspect the damage and have it returned. DO NOT throw away shipping boxes, the carrier will need to inspect these to process the claim. If you are returning merchandise as a result of (a) error on our part, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges. In accordance with standard industry practices, we do not reimburse shipping costs incurred by sending items to us unless you are sent a pre-paid envelope/box to return it in.
Cancellations
Stock item order cancellation before shipment is subject to a 25% handling charge. Custom orders are non-cancellable once product work begins. Custom orders and Digital downloads (plans, videos, articles) are non-returnable and non-refundable.
Pricing
Prices are subject to change without notice. Please verify prices with us when placing your order. Suitability of products for purpose used should be verified by the purchaser.
Notice to residents of California: Click here to view Proposition 65 warning
PLEASE NOTE: We no longer (as of 5/15/09) ship anything via US Mail. We can no longer afford to do business with them because of all of the delays, lost items and poor customer service. Our customers demand quick, reliable, and affordable shipping and the US Postal Service just isn't delivering that for us ... or for our customers. We've had intermittent problems with them for many years but the final straw was a 100% failure rate on several packages shipped out this week to various places. This costs us money and results in a poor image for our company. No more.
All prices are FOB Aurora, MO. Subject to change without notice.
Please call us at 417-536-6010 for our Mailing & Shipping Address.
Thanks!
